Shipping policy
Last updated: November 11, 2026
Where we ship
We currently ship to addresses within the United States.
Shipping rates
- Free Standard Shipping on orders of $39 or more
- Standard Shipping: $8.00 on orders under $39
- Express Shipping: $15.00
- Ship to Houston Store: free. Pick up your order at our store in 3–5 days.
Shipping costs are shown at checkout before you pay.
Processing time
Most orders are packed and shipped within 1–3 business days (Monday–Friday, excluding holidays). During busy periods such as Black Friday and the holiday season, processing may take a little longer.
Delivery time
Once shipped, Standard orders usually arrive in 3–7 business days and Express orders in 1–3 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships.
Ship to Houston Store pickup
Choose "Ship to Houston Store" at checkout and we'll email you when your order is ready. Pick up at 1801 S Dairy Ashford Rd #121, Houston, TX 77077 during store hours (Mon–Fri 12–8 PM, Sat–Sun 10 AM–7 PM). Please bring your order confirmation and a photo ID.
Damaged or lost packages
If your package arrives damaged, please email photos to info@japanhousetx.com within 48 hours of delivery. If your tracking shows delivered but you can't find your package, contact us and we'll help file a claim with the carrier.
Address accuracy
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address entered by the customer.